Consolidation Streamlines Household Moves, Saves Money

WASHINGTON, Oct. 26, 2011 — Mil­i­tary mem­bers and civil­ian Defense Depart­ment employ­ees aren’t expect­ed to notice it, but changes that start next year at U.S. Trans­porta­tion Com­mand will help to make their house­hold goods ship­ments more effi­cient and cost-effec­tive.

Transcom announced plans to con­sol­i­date 151 per­son­al prop­er­ty ship­ping offices into 11 region­al offices over a four-year peri­od begin­ning in 2012. 

The con­sol­i­da­tion is expect­ed to save mil­lions of dol­lars over the next 10 years, said Transcom com­man­der Air Force Gen. William M. Fras­er III, and sup­ports goals to boost the command’s effec­tive­ness and efficiency. 

The changes aim to elim­i­nate redun­dan­cies with­in the house­hold goods ship­ment process, offi­cials said, reduc­ing over­all oper­at­ing costs and pro­vid­ing stan­dard­ized, more effi­cient busi­ness practices. 

Eleven new joint per­son­al prop­er­ty ship­ping offices will han­dle behind-the-scenes house­hold goods move­ment details such as book­ing ship­ments and com­mer­cial movers. 

Transcom will estab­lish these offices at Joint Base Lewis-McChord, Wash.; Col­orado Springs, Colo.; Chelms­ford, Mass.; Fort Belvoir, Va.; San Anto­nio; Jack­sonville, Fla.; and San Diego. To man­age moves out­side the con­ti­nen­tal Unit­ed States, joint offices will stand up at Pearl Har­bor, Hawaii; Yoko­su­ka, Japan; Seoul, South Korea; and Grafen­woehr, Germany. 

How­ev­er, because local per­son­al prop­er­ty pro­cess­ing offices will con­tin­ue to pro­vide pre-move coun­sel­ing ser­vices and inspect inbound and out­bound ship­ments to ver­i­fy qual­i­ty cus­tomer ser­vice, the con­sol­i­da­tion is expect­ed to be trans­par­ent to cus­tomers and their fam­i­lies, offi­cials said. 

Per­son­al prop­er­ty ship­ping coun­selors and qual­i­ty con­trol inspec­tors “will be focused on improv­ing cus­tomer ser­vice and will still be avail­able to assist with all your mov­ing needs,” said Jim Teague, a trans­porta­tion spe­cial­ist at Transcom’s strat­e­gy, pol­i­cy, pro­grams and logis­tics directorate. 

Auto­mat­ed moves pro­cess­ing through the new defense per­son­al prop­er­ty sys­tem will still be avail­able for mil­i­tary and civil­ian DOD employ­ees, offi­cials noted. 

This sys­tem uses a “best val­ue” approach to con­tract­ing with movers that focus­es on qual­i­ty of per­for­mance, Web-based sched­ul­ing and track­ing of ship­ments, ser­vice mem­ber involve­ment through­out the mov­ing process and a claims sys­tem that pro­vides full replace­ment val­ue for dam­aged house­hold goods. 

More than 90 per­cent of all house­hold good ship­ments now are booked through this sys­tem, with active duty, reserve-com­po­nent and civil­ian mem­bers tak­ing advan­tage of its online self-coun­sel­ing ser­vices, Fras­er not­ed in writ­ten respons­es to the Sen­ate Armed Ser­vices Com­mit­tee before his July 21 con­fir­ma­tion hear­ing. The sys­tem saved Transcom about $153 mil­lion in per­son­al prop­er­ty move­ment costs dur­ing fis­cal 2011, he report­ed, not­ing its use of more com­pet­i­tive rates and best-val­ue scoring. 

Fras­er vowed to con­tin­ue improv­ing busi­ness process­es for house­hold goods ship­ping and services. 

Last week, dur­ing his first town hall meet­ing since tak­ing com­mand Oct. 14, Fras­er called on his head­quar­ters staff at Scott Air Force Base, Ill., to ques­tion process­es with­in the com­mand that have been “on autopi­lot rather than pulled from a col­lab­o­ra­tive environment.” 

Fras­er urged Transcom’s peo­ple to be “solu­tion-ori­ent­ed” and con­tribute their own ideas to make the com­mand oper­ate more effi­cient­ly and effectively. 

U.S. Depart­ment of Defense
Office of the Assis­tant Sec­re­tary of Defense (Pub­lic Affairs) 

Team GlobDef

Seit 2001 ist im Internet unterwegs, um mit eigenen Analysen, interessanten Kooperationen und umfassenden Informationen für einen spannenden Überblick der Weltlage zu sorgen. war dabei die erste deutschsprachige Internetseite, die mit dem Schwerpunkt Sicherheitspolitik außerhalb von Hochschulen oder Instituten aufgetreten ist.

Alle Beiträge ansehen von Team GlobDef →